Privacy Policy

1. Information We Collect

When you use our website or engage with our services, we may collect several categories of information. This collection is essential for delivering the high-quality computer systems design and integration services you expect from us.

1.1 Personal Information You Provide Directly

When you fill out our contact form, request a consultation, subscribe to communications, or otherwise interact with our website, you may voluntarily provide us with personal information including but not limited to your full name, email address, phone number, company name, job title, project description, and any other details you choose to share in your message. This information is used solely to respond to your inquiry, provide the services you have requested, and maintain our business relationship with you.

1.2 Information Collected Automatically

As you navigate through our website, certain information is automatically collected through standard web technologies. This includes your Internet Protocol (IP) address, browser type and version, operating system, referring URLs, pages visited, time and date of your visit, time spent on each page, click patterns, and other diagnostic data. This data helps us understand how visitors use our site, identify technical issues, and improve the overall user experience.

1.3 Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files placed on your device by your web browser. We use essential cookies that are necessary for the website to function properly, analytics cookies that help us understand traffic patterns (such as Google Analytics), and preference cookies that remember your settings. You can control cookie preferences through your browser settings at any time, though disabling certain cookies may affect website functionality.

1.4 Communication Data

When you contact us via email at service@tjkcollections.mom, by phone at +15056218274, or through our contact form, we collect the content of your communication along with any attachments you may send. This information is stored in our secure communication systems and is used exclusively to address your inquiry and provide ongoing support.

2. How We Use Your Information

Tjk Collections Inc. uses the collected information for specific, legitimate business purposes. We do not use your data in ways that are incompatible with the purposes described below:

• Service Delivery: To provide, maintain, and improve our computer systems design, cloud integration, software development, cybersecurity, and consulting services.
• Customer Support: To respond to your inquiries, troubleshoot issues, provide technical support, and communicate with you about your projects.
• Business Operations: To process transactions, send invoices, manage contracts, and fulfill our legal and regulatory obligations.
• Website Improvement: To analyze usage patterns, monitor website performance, detect and prevent technical problems, and enhance the overall user interface.
• Marketing Communications: With your consent, to send you relevant information about new services, industry insights, case studies, and company updates. You may opt out at any time by contacting us or using the unsubscribe link in our emails.
• Security and Fraud Prevention: To protect our systems, detect unauthorized access, prevent fraudulent activity, and ensure the integrity of our digital infrastructure.

3. Legal Basis for Processing

For users located in Canada and other jurisdictions with data protection laws, we process your personal information based on one or more of the following legal grounds:

1. Contractual Necessity: Processing is required to fulfill our obligations under a service agreement with you or to take steps at your request before entering into a contract.
2. Legitimate Interests: Processing is necessary for our legitimate business interests, including improving our services, ensuring network security, and conducting business analytics, provided these interests do not override your fundamental rights and freedoms.
3. Consent: Where you have given clear consent for us to process your personal data for a specific purpose, such as receiving marketing communications.
4. Legal Obligation: Processing is necessary to comply with applicable Canadian federal and provincial laws, court orders, or regulatory requirements.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

4.1 Service Providers

We engage trusted third-party service providers who perform functions on our behalf, such as cloud hosting (AWS, Google Cloud), email delivery services, analytics providers, payment processors, and customer relationship management platforms. These providers are bound by contractual obligations to handle your data securely, use it only for the purposes we specify, and comply with applicable privacy laws.

4.2 Business Transfers

In the event of a merger, acquisition, restructuring, sale of assets, or bankruptcy, your personal information may be transferred as part of the business transaction. We will notify you via email or prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.

4.3 Legal Requirements

We may disclose your information if required to do so by law, regulation, subpoena, court order, or governmental request, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.

4.4 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with partners or publicly for purposes such as industry research, marketing analytics, or demonstrating our service capabilities.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The specific retention period depends on the nature of the data and the purpose of its collection:

• Contact Form Submissions: Retained for up to 3 years after your last interaction with us to maintain continuity of communication and service history.
• Service-Related Data: Retained for the duration of your active engagement with us plus an additional 7 years to comply with tax, accounting, and legal requirements under Canadian law.
• Website Analytics Data: Retained for up to 26 months, after which it is automatically deleted from our analytics platforms.
• Marketing Communications Data: Retained until you withdraw consent or unsubscribe from our communications.

When data is no longer needed, we securely delete or anonymize it using industry-standard methods, including cryptographic erasure and secure data destruction protocols.

6. Data Security

Protecting your information is a fundamental priority at Tjk Collections Inc. We implement and maintain comprehensive administrative, technical, and physical safeguards designed to protect your personal data against unauthorized access, disclosure, alteration, and destruction:

• Encryption: All data transmitted between your browser and our servers is protected using Transport Layer Security (TLS) encryption. Sensitive data at rest is encrypted using AES-256 encryption algorithms.
• Access Controls: Access to personal data is restricted to authorized personnel who require it to perform their job functions. We enforce role-based access controls, multi-factor authentication, and regular access reviews.
• Network Security: Our infrastructure is protected by enterprise-grade firewalls, intrusion detection and prevention systems (IDS/IPS), DDoS mitigation, and continuous security monitoring.
• Security Testing: We conduct regular vulnerability assessments, penetration testing, and security audits performed by both internal teams and independent third-party security firms.
• Employee Training: All employees receive mandatory privacy and security training upon hire and annually thereafter, covering data handling procedures, breach response protocols, and regulatory compliance requirements.
• Incident Response: We maintain a documented incident response plan. In the unlikely event of a data breach, we will notify affected individuals and relevant authorities within the timeframe required by applicable law.

7. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information. We respect and facilitate these rights in accordance with applicable law:

7.1 Access and Portability

You have the right to request access to the personal information we hold about you and to receive a copy of your data in a structured, commonly used, and machine-readable format. Upon verification of your identity, we will provide this information within 30 days.

7.2 Correction

If you believe that any personal information we hold about you is inaccurate, incomplete, or outdated, you may request that we correct or update it. We will promptly rectify any verified inaccuracies.

7.3 Deletion

You may request the deletion of your personal information under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or when you withdraw consent upon which the processing is based. We will comply with deletion requests unless retention is required by law or for legitimate business purposes.

7.4 Restriction and Objection

You have the right to request that we restrict the processing of your personal data in certain situations, or to object to processing based on legitimate interests. We will evaluate such requests and respond appropriately in compliance with legal requirements.

7.5 Withdrawing Consent

Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. To withdraw consent, please contact us using the information provided in Section 9 of this policy.

7.6 Exercising Your Rights

To exercise any of these rights, please contact us at service@tjkcollections.mom or by mail at 45B Railroad St, Brampton, Ontario L6X 1G4, Canada. We may need to verify your identity before processing your request. We will respond within the timeframe required by applicable privacy legislation, typically within 30 days.

8. International Data Transfers

As a Canadian company serving clients globally, your information may be transferred to, stored, and processed in countries outside of your country of residence, including Canada and the United States. These countries may have data protection laws that differ from those in your jurisdiction.

When we transfer personal data internationally, we implement appropriate safeguards in accordance with applicable legal requirements. This includes using standard contractual clauses approved by relevant regulatory authorities, ensuring that our service providers maintain adequate data protection certifications (such as SOC 2 and ISO 27001), and conducting transfer impact assessments where required.

By using our website and services, you acknowledge that your information may be transferred to and processed in these countries as described in this Privacy Policy.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through any of the following channels:

• Email: service@tjkcollections.mom
• Phone: +1 (505) 621-8274
• Mail: Tjk Collections Inc., ATTN: Privacy Officer, 45B Railroad St, Brampton, Ontario L6X 1G4, Canada

We take all privacy concerns seriously and will respond to your inquiry promptly. If you believe that we have not adequately addressed your concern, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada or the relevant data protection authority in your jurisdiction.

10. Children's Privacy

Our website and services are not directed at individuals under the age of 16. We do not knowingly collect or solicit personal information from children. If we become aware that we have inadvertently collected personal data from a child under 16 without verified parental consent, we will take immediate steps to delete that information from our records. If you believe that a child under 16 has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or operational needs. When we make material changes, we will notify you by posting a prominent notice on our website at https://www.tjkcollections.mom, sending an email to the address associated with your account, or through other appropriate communication channels.

The date at the top of this policy indicates when it was last revised. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services after any changes to this policy constitutes your acceptance of the updated terms.